Wizards of the Coast and eBay issued a statement yesterday after overselling War of the Spark Mythic Edition boxes, letting customers know they plan to make things right and apologize for the mishap.
May 1 was a disaster for Hasbro’s eBay site and Magic: The Gathering when the War of the Spark Mythic Edition limited box set sold out in around five minutes. Customers had trouble processing their orders and tens of thousands of units were oversold due to a technical issue at eBay.
Wizards of the Coast promoted The War of the Spark Mythic Edition box by printing only 12,000 units, making it a limited item contained with special rare finds that fans couldn’t get anywhere else. The hype revolving around the expansion proved to be too much as the amount of traffic (and possible bots) flooded the eBay servers, resulting in several technical issues.
Upon sending out refunds for those who purchased a nonexistent War of the Spark Mythic Edition box, eBay also sent out an apology letter with a promise to make good (in conjunction with Wizards of the Coast) on their mistakes. “We want to make sure you still have a chance to get in on the action,” eBay said.
All customers who received refunds for their purchases will get an eBay virtual gift card sent to them. The gift card dollar amount isn’t specified in the statement, but it says customers can use it toward a future purchase.
EBay went on to say that it’s working with Wizards of the Coast to provide every customer who had a canceled order with something special and will deliver it through the mail at a future date.
This isn’t the first time Wizards of the Coast has had trouble selling their Mythic Edition box sets, but fans are hoping it’s the last.