Epic Games Store, which continues to try to find a place for itself among other game store giants like Steam and GOG, announced a new refund policy that hopes to get it one step closer.
Epic Games Store launched within the first week of December and offers various AAA and indie games. Most notably, The Division 2 will be available in the store later this year. Epic Games plans to bring the store to Android devices eventually as well.
The new policy is just like Steam’s—you’ll be able to return games within 14 days of purchase with under two hours played on it. As of now, this system is not automated. If you wish to make a return under this new policy, you’ll have to contact player support. According to Sergey Galyonkin, the director of publishing strategy at Epic Games, the company is working to make the system more user-friendly.
If you’re looking to make a return under these new policies, you won’t be able to do so if you were banned in the game that you’re trying to return. Additionally, if Epic Games deems that you’re abusing the refund policy, you most likely won’t get your money back. Users will have their money refunded to the method they used for payment. Depending on how you purchased something in the store, this may change.
While the refund policy makes the Epic Games Store more user-friendly, it’s still missing some key features that other game stores have. Right now, there are no user reviews, wish lists, or categories. But Epic Games will most likely continue to roll out these features over the next few months.