All FFXIV Fan Fest emails have been sent, but fans are left baffled with how few received them

Final Fantasy XIV‘s Fan Fest event in Las Vegas is quickly approaching, and fans were already not pleased with the way Square Enix decided to handle the initial round of tickets, but followed the procedure anyway. Those who wanted to go needed to enter a lottery, and now Square Enix says the emails have all been sent, but so few players have received one that many are wondering if something went wrong.

In order to enter the lottery to get a ticket to Final Fantasy XIV‘s Las Vegas Fan Fest, players needed to have an active subscription to the game that is based in North America.

The emails for those who were selected were scheduled to go out by March 3, according to the confirmation email, but on March 2, the official Final Fantasy XIV Twitter account announced all of the emails have been distributed.

This left many players confused since so few people were reporting they received said email. A poll conducted by Dot Esports revealed that 83.8 percent of players polled that submitted for the lottery did not receive an email, with more than 9,000 people polled. That number feels staggering considering the Las Vegas Convention Center supposedly can hold an estimated 200,000 participants and has over two million square feet of exhibit space. Due to capacity restrictions and other events at the convention center, fans don’t expect that number to be accurate for the event, but most expected the availability to be far higher than it is for tickets.

Dot Esports reached out to Square Enix to clarify all emails have indeed been sent, but it did not return a request for comment.

There is still the possibility that players will score a ticket, since leftover tickets from the lottery sale will be turned over to a general sale that takes place on March 15, but due to the number of fans that have reported they didn’t get an email, many are incredibly worried the general tickets left over will be slim.

For now, players are hoping that either something went terribly wrong, or that more emails will be sent over the course of the day, since the confirmation did state all emails would be sent by March 3.

Update March 3 8:35pm CT: This article was updated with final results of the conducted player poll.