Overwatch players are having trouble logging in after the Summer Games update

Thousands of players are clogging up Overwatch’s server queues, creating long lines to get into the new seasonal event. It’s not something necessarily new for Blizzard and its Overwatch events, but fans are upset.

“Some Overwatch players may be experiencing latency or disconnections,” Blizzard wrote from its customer support Twitter account. “We are investigating this now.”

Related: Here are all the new skins in Overwatch’s 2018 Summer Games update

Players are reporting queues up to 10,000 players long, alongside disconnections from the game. Some players said they were dropped from competitive Overwatch games, thereby losing season rank points and receiving small suspensions. Blizzard has not laid out a timeline for the fix—it might take a while given the hype for the Summer Games event.

“It’s unknown to us at this time, but our engineers are aware of these reports and are looking into this,” Blizzard added. “Please be aware that customer service will be unable to modify win/loss in the game.”

Blizzard customer service will notify fans through its Twitter account when the Overwatch log-in and disconnect issues are fixed.

For Summer Games 2018, Blizzard added nine new skins, two highlight intros, one emote, and a whole bunch of new player icons and sprays. A new Lúcioball map set in Busan, South Korea was also added for the kick-off of new Copa Lúcioball and Lúcioball seasons.