Forgot password
Enter the email address you used when you joined and we'll send you instructions to reset your password.
If you used Apple or Google to create your account, this process will create a password for your existing account.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Reset password instructions sent. If you have an account with us, you will receive an email within a few minutes.
Something went wrong. Try again or contact support if the problem persists.
A killer is hunting for a survivor who is hiding
Image via Behaviour
Category:
Dead by Daylight

Dead by Daylight – How to fix cannot connect to store error code

Let me play!
Image of John Wildermuth
John Wildermuth
|

Published: Aug 13, 2024 05:36 pm

Fans of Dead by Daylight are familiar with pesky bugs interrupting their favorite asymmetrical horror game. However, a recent connectivity issue has hindered the game’s online store, and some console players can’t even enter the game.

Recommended Videos

Here is how to fix the cannot connect to store error code in DBD.

How to fix store connection in Dead by Daylight

The Skull Merchant in DBD.
Thankfully Skull Merchant mains can’t log in either. Image via Behaviour Interactive.

If you are experiencing the store connection error code, there are a few methods to fix the game. Before jumping to any conclusions, you should always check if DBD‘s servers are experiencing technical difficulties, as these problems can sometimes only be fixed by the developers over at Behaviour Interactive.

To check if the DBD’s servers are experiencing issues, you can look at two different sources.

  • The official DBD X/Twitter account will post about any potential outages, and if the developers are working on a solution. In terms of the store connection error code, the developers have posted an official response to the problem.
  • The DBD Down Detector is a third-party website that tracks error messages that users send in about the game. On Aug. 13, users reported well over 400 errors, meaning the game is experiencing a server issue.

Since both the DBD Down Detector and the official account are reporting outages, players will have to wait until the developers come up with a fix.

If you are receiving the error while there are no reported server issues, then something is likely wrong with your connection. Here are a few methods of fixing the cannot connect to store error code:

  • Load into another online game. If you have no issues connecting, then the issue is specific to DBD.
  • Restart the game and your system.
  • Restart your Wi-Fi or contact your ISP to monitor any outages in your area.
  • Change your DNS settings.
  • Try a wired connection.
  • If you are playing on a console, check to make sure that your console’s services are available. For example, if you are using a PlayStation and PSN is down you won’t be able to connect to any online games.

If you have exhausted all other options, you can file a ticket with the official DBD support team.

Dot Esports is supported by our audience. When you purchase through links on our site, we may earn a small affiliate commission. Learn more about our Affiliate Policy
related content
Author
Image of John Wildermuth
John Wildermuth
John is a graduate from the University of California, Los Angeles and wields a degree in English. He is constantly staying up to date on the latest and greatest games, and has been writing about gaming for over a year now. When he is not playing games, he can be found reading sci-fi and fantasy books or working on ceramics.