Did GamersGearEU Scam Their Customers?
The competitive scene is filled with thousands of entrepreneurs hungry to make their mark in the esports market. With a growing industry that has shown no signs of slowing down, businesses everywhere form from almost nothing and those that are lucky blossom into solidified businesses that truly make a mark in the scene.
However, in order for these businesses to blossom, the community's trust is necessary. Everyday, I am amazed by how fans give so much trust to companies they do not fully know about. Although this does say a lot of positive things about today's generation of gamers, this trust in many situations gets taken advantage of by those with malicious intentions.
Recently, a gaming clothing company by the name of GamersGearEU, who was pretty popular and trusted in the scene, has closed their site and deactivated their Twitter. Although closing a store is completely up to the owner, several organizations have stated that they placed orders before the site closed and have not received their money back nor have they received any messages from the owner.
I interviewed a few organizations who claim that GamersGearEU both scammed and attempted to scam their organization. First, I interviewed Spawn Killed.
Me: “Hey, I’m writing an article on the GamersGear situation and I just wanted to know if you can give me some more details on the situation.”
Spawn Killed: “Negatives: 1) It was very hard to communicate with the staff or owner, most cases I would not get a response for a week 2) They never sent us files for the jersey design we ordered after asking repeatedly for the files. They had said they would send it but never would. We paid $75 total for the package that included a jersey design. 3) We had paid "hosting fees" of $8 per item for putting new apparel up on the store three times for three different products and none of those products ever made it up on the store”
Here is also a picture of Spawn Killed attempting to contact GamersGearEU several times prior to their shutdown.
I also interviewed Vixen Esports.
Me: “Hey there, I am a writer for GAMURS and I am writing an article about GamersGearEU's recent scam. I see you were affiliated with them and I wanted to know if you were scammed by them, and if so, can you give me some details on the situation?”
Vixen:“We paid £30 and after a week and a half of no replies to emails, we began to get suspicious. They then deleted their website and social media after two weeks. I only managed to get a refund due to another person who got scammed knew the cousin or something through Facebook and then she reached out through there and demanded a refund.”
Although most only have bad things to say about GamersGearEU, an organization by the name of Lethal Energy had this to say when I interviewed them.
Lethal Energy: “We had quite the opposite experience with GamersGear in fact. We were supplied excellent products, speedily and at a very affordable price. The owner was always on hand to speak in DM or on Skype and always was a nice guy and quickly dealt with all issues. I was surprised to see they had folded as the supply was coming from China, and they were making a healthy mark up on profits. (I know the supply came from China because one item I received had the delivery receipt inside). The owner paid £6.00 for the item and delivery to his Chinese supplier, and I paid a fair £29 for my jersey. I do know the guys name but I do not feel that it is my place to share that with you as I do not see any "scam" taking place. I see he obviously did not make enough profit or sales to sustain his business and decided to fold.”
Since GamersGearEU, as well as its owner, are no longer reachable on social media, I could not interview to get their side of the story.
Under the assumption that all three of these organizations are telling the truth, GamersGearEU may very well have treated some organizations differently than others. With Lethal Energy being a much bigger organization that could bring a lot more to the table then Spawn Killed and Vixen, GamersGearEU could have made Lethal Energy, as well as all other top organizations, their top priority, while Spawn Killed and Vixen could have been the last to get dealt with. This is a common trend most unprofessional organizations seem to demonstrate and although GamersGearEU may not have had this trend, all of the evidence is pointing towards this.
Holding double standards and slacking on payments is enough to prove that GamersGearEU is a crooked company, adding on the fact that many who have placed orders prior to their shutdown still have not received their payments, which means that serious actions need to be taken in this situation.
Hopefully this problem gets resolved soon but to avoid further problems, please make sure you always know who your doing buisness with. Shopping online is a very convenient way to purchase what you want, but it is the perfect opportunity for people with malicious intentions to take advantage of your trust and hurt you.
Always make sure that you know everyone involved in the company you are planning on doing business with. One smart strategy most of the top esports based companies do is make sure that their customers have the opportunity to see everyone involved in the company. This comforts the customer by giving them names to hold accountable if the company they are doing business with ever attempts to scam them.
What do you think about this GamersGearEU situation? Let me know in the comments section below.
Image credits go to GamersGearEU, SpawnKilled, Vixen eSports and Lethal Energy