The Epic Games Store has started to offer a refund policy that’s similar to Steam’s. It will allow you to get refunds for titles purchased on the store if you reach certain criteria.
If you purchase an exclusive game from Epic Games Store and find that it doesn’t work on your system or you just don’t enjoy it, for example, you can ask Epic Games to refund the game as long as you do it a few days after buying it.
So, how exactly do you get a refund?
In order for an Epic Games Store title to be eligible for a refund, you can only own it for under 14 days and have two hours or less in total play time. You can refund any game that reaches this criteria and there’s no limit to the amount of games that you can get money back for.
If you meet all of this criteria, then you’ll need to go through Epic Games’ player support while signed into the Epic Games account you made the purchases on and ask them to refund the items.
As long as you do all this and explain your case, you should receive your refund in a matter of days—or whenever Epic Games tells you the refund will be processed. Of course, it’s still Epic’s choice to give you a refund at the end of the day.
Epic Games plans to implement a self-service solution in the future, but for now, this is the only way to get your money back for an unwanted purchase.