ShopTo reportedly informs some PS5 pre-order customers that they won’t get their console at launch

A limited allocation of units may lead to some customers waiting longer than intended.

Image via Sony

It’s no secret that Sony has had a rocky process with pre-orders for the PS5 after pre-orders for the console sold out globally within hours of them going live. And some customers who pre-ordered their PS5 to receive it on launch have reportedly been informed that it likely won’t be possible.

Online video game retailer ShopTo has told its customers that many people who pre-ordered the console won’t be receiving it upon release as they initially were led to believe, according to Eurogamer. An email that was sent out to customers was shared with Eurogamer, informing them of the news.

“We have received the allocation details from Sony and, unfortunately, we regret to inform you that we will not be able to fulfill your pre-order on day one/release date,” the email reads.

While this doesn’t look promising for ShopTo’s customers, the retailer remains optimistic, encouraging its customers to stick with their pre-orders.

“Sony may notify us of additional stock with extra allocation for day one and you have already reserved your place in the queue,” ShopTo said. “Some customers may cancel their pre-orders and that may allow yours to be next in line.”

For ShopTo customers affected by this, there seemingly isn’t much else they can do to try to secure a PS5 on launch. The release of pre-orders for the new consoles saw chaos spark due to Sony being unable to meet the massive demand of people trying to get the PS5 on release day. This has led to many stores taking pre-orders that will be fulfilled in 2021 instead of on the console’s November release date.